I've always encountered a bunch of pompous asses who don't know crap about most games I like. Right now it's not bad, we have a bunch of nice ladies who are courteous and helpful at our store, but they don't know much about the games/release dates, etc. Before them, there were a bunch of dick teenagers though.
It wasn't always terrible, back in 1997 when it was Electronics Boutique(recently changed to EBGames, then Gamestop a year or two ago) it was a decent place to find deals, and the staff were knowledgeable and fun. I still remember this tall guy with a deep voice who knew EVERYTHING about any game you could ask about. Geoffrey. I guess he moved to a store in Philly, he was just too much of a hardass for a little WV store. What happened?
It also doesn't help that they don't give you anything for your trade-ins, you may as well give it to them free. How can they give you $7 for a brand new game that is $50 new and just came out? SCREW that! I remember a time when you could buy a new game, beat it, trade it back in for another new game. I understand the business issues this would raise, but everybody was happy.
Gamestop doesn't even treat their employees well. They give you an option of a 'rip-off' card to put your earnings onto, or a check(which they're trying to phase out). It costs money to withdraw from your rip-off card almost anywhere, therefore hijacking your wages. Hell, most people I know just blatantly started stealing whole game systems, games, gift cards, etc from the store because they felt shammed. Not a good reason to steal, I know, but still, it shouldn't be that bad. Plus there is always someone wanting to take your job, a ton of kids apply there to get jobs because they like to play games. You're very expendable there, and they treat you that way.
Yeah, I hear you 8bit, about that 'hardcore gamer' crap. Being a 'hardcore gamer' these days involves playing hour upon hour of WoW or FPS on your computer. Everyone caters to those types because that's what's popular now.
Okay, one thing I liked recently was some extras that came with a pre-ordered game. That's one thing they have going for them.
I hate GameStop, as it is today. Rip-off central.. I'd rather buy from Wal-Mart! It sucks because it's now the only game store around my area, so I HAVE to go there.